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This site is specific in its nature to provide current customers with service and support. If you are looking to buy an @Xi Computer workstation, please visit our Main site.

 

General Information

@Xi Warranty

Learn more about our Warranty -- Word | HTML | PDF

   
Getting Started Q. Was the PC shipped ready to run?
  A. Yes. All you need to do is plug your Keyboard, Mouse, Power Cord and Monitor to the proper video port and turn the computer on by pushing the Power Button.
   

Software

TPM 2.0 Ready? ::

Q. How to check if your PC has TPM 2.0 for Windows 11?

   

Method 1.
Open the Device Manager and look for a category called “Security devices“. Expand it and see if it has a “Trusted Platform Module 2.0” listed.

Method 2.
Press Windows + R to open the Run dialog window. Type tpm.msc into it and press Enter.

This opens the built-in utility – Trusted Platform Module (TPM) Management. If TPM is installed, you can see the manufacturer information about the TPM in the PC. In my case, the TPM version is 2.0.

For Desktop computers with MSI Motherboards visit the following link for more information regarding the how to enable TPM or to check if is comparable.
How to Enable TPM on MSI Motherboards Featuring TPM 2.0

For Desktop computers with ASUS Motherboards visit the following link for more information regarding the how to enable TPM or to check is comparable.
ASUS Motherboards Ready for Windows 11

For Workstation computers with Supermicro/ASUS/Gigabyte Motherboards the purchase of a TPM Module maybe necesary, only if supported and/or a Header port is available for installation.

   

Microsoft COA Sticker ::

Q. Where is the Microsoft Windows Certificate of Authenticity label on my computer?

A. Certificate of Authenticity (COA) is a label that is used to identify genuine Microsoft Windows software. You will need the product key to reinstall your purchased operating system if applicable.

Where to find it:

(1) For Desktops, the COA is located on the right side of the system near the top.
(2) For Rackmounts, the COA is located on the rear, left or top side of the system near the front.
(3) For Noteboks/Laptops, the COA may be located on the bottom of the system or inside the battery compartment.

Note: For additional information on the COA, please visit the Microsoft page, What is the Windows Certificate of Authenticity?



How to activate Windows 10 or Windows 11?

click Start > Settings > Update & Security > Activation > change the product key > enter the key
Click on Next button to activate your Windows.
If you provided the supplied Windows 10/11 key and properly entered, your copy of Windows should now be activated successfully.


Understanding Microsoft Windows downgrade rights.

Downgrade Rights are where end users who have acquired the Latest Version of Windows 10 and can use an earlier version of that same software. Click here to learn more


System BIOS::

Q. How do I enter the System/Motherboard BIOS Setup?

A. If for any reason you need to enter the BIOS, you can use the following steps to do so:
1) Turn on or reboot your computer.
2) During the computer initial boot the BIOS informacion will be displayed, press Delete Or F2 key on the keyboard to enter the BIOS setup.

Warnings: Don't change anything if you don't know what you're doing, Your computer may fail to boot and could harm your computer if you attent to flash the BIOS.
 

Boot Menu::

Q. How do I enter the Computer's Boot Manu?

A. The Boot Menu allows you to choose which device that you would like to boot from by pressing the F8 or F11 key during the computer's POST process.
 

UEFI Mode ::

Q. I have installed Windows operating system under UEFI mode and my system will not boot if a non-UEFI (MBR) device is set to the top of the boot device order or if the UEFI feature was changed in the BIOS, How do I resolve this issue?

A. We need to set “Windows Boot Manager” as the first priority boot device when the operating system is pre-installed under UEFI mode.
Notes: UEFI mode method is only used if the "Bootable partition" is over the 2TB limitation.

If you want to learn more about UEFI?. Click Here
 

MS Office 2007 ::

Q. Where can you get the office 2007 back up CD if you want to re-install it?

A. The Office Back up media is available for download from Microsoft Click Here
 

 

MS Office 2010 ::

Q. How do I download a backup copy of my Microsoft Office 2010 product?

A. The Office Back up media is available for download from Microsoft, Go to www.office.com/backup

   

MS Office 2013 ::

Q. Getting started with the new Office 2013?

A. The Office Back up media  available for download from Microsoft, Please click here for more info http://office.microsoft.com/en-us/offer/redir/FX103427465.aspx
 

MS Office 365 ::

Q. Getting started with your MS Office 365?

1. Locate the MS Office 365 Home Product Key card that was sent with your new PC.
2. Go to www.office.com/setup
3. Enter your 25-character Product Key and follow the instructions on the screen.
4. Sign in with Or create your own Microsoft account.
5. Download Office to your PC.
6. If Activation or Installation assistance is needed, you may call the number on the Product Key card.

Note:
Microsoft account is required to Download and Activate/Deactivate Microsoft Office. Sign in to install or reinstall Office or just manage your account:. www.office.com/myaccount

 

MS Office 2016 ::

Q. Getting started with your MS Office 2016?

1. Locate the MS Office 2016 Suites Product Key card that was sent with your new PC.
2. Go to
http://office.microsoft.com/en-us/offer/redir/FX103427465.aspx

Installing and using Office for the first time
> If you do not have a disk, visit www.office.com/setup to get started installing and using Office for the first time and follow the instructions.


 Reinstalling Office
> To reinstall Office from My Office Account, visit http://www.office.com/myaccount Sign in with your Microsoft account. This is the email address and password you associated with your copy of Office when you installed or redeem your product key code for the first time.  Click here to learn more or contact Microsoft support if any trouble click here


MS Office 2019 ::

Q. Getting started with your MS Office 2019

1. Locate the MS Office 2019 PKC Product Key card that was sent with your new PC.
2. Installing and using Office for the first time


> If you do not have a disk, visit www.office.com/setup to get started installing and using Office for the first time and follow the instructions.


 Reinstalling Office
> To reinstall Office from My Office Account, visit http://www.office.com/myaccount Sign in with your Microsoft account. This is the email address and password you associated with your copy of Office when you installed or redeem your product key code for the first time.  Click here to learn more or contact Microsoft support if any trouble click here


McAfee Antivirus::

Q. Getting started with your McAfee Antivirus Installation with Disc?

1. Locate your McAfee Antivirus package that was sent with your new PC
The Installation CD & Product License Key should be inside.

 In order to fully install & activate McAfee Antivirus, You will need to create an account if you don't already have one.
Click here to learn more: http://home.mcafee.com
 

 

McAfee Antivirus::

Q. Getting started with your McAfee Antivirus Installation Digital Download Software?

1. Locate your McAfee Antivirus Plus Booklet that was sent with your new PC
Look inside and follow the instruction to Download and Activate your Registration Code provided.
Registration link: http://bundledapps.com/activate/mcafee
Please follow the steps to download and complete the installation over the internet.
 

   

Adobe DC 2015::

Q. Getting started with the new Adobe DC 2015 suites?

A. You will receive an email from Adobe after we have submitted the order for you, please look into your email Inbox or spam for this email message telling you the order has processed, Please follow the instructions on that email.

   

Adobe DC 2020::

Q. Getting started with the new Adobe DC 2020 suites?

A. You will receive an email from Adobe after we have submitted the order for you, please look into your email Inbox or spam for this email message telling you the order has processed, Please follow the instructions on that email.

   

Hardware

   
Wireless:: Q. The Wi-Fi is not picking up a Wireless Signal or very little strength. What should I do?
  A. A wireless card uses an antenna to transmit and receive wireless signals for the Router, Please make sure is properly attached to card/module.
   
Multiple Monitors:: Q. How to set up multiple monitors via ouputs DVI, HDMI, DisplayPorty or miniDisplayPort, do I need additional cables?
  A. Yes and depending on the graphics card that was selected, most of them support 2 to 4 displays or more. i.e. if you want to connect dual using a NVIDIA GeForce or NVIDIA RTX (Quadro) graphics card, If you did not purchase a monitor with the system, you will have to look in the bag of manuals, for any adapter converters included o purchased. Please refer to your graphics card and monitor manufacturer for specifications. Please contact our Technical Support for further assistance.
   

Corsair Airflow::

Q. Corsair Video FAQ: How to assemble and install the Dominator Airflow 2?

A. In this video, Corsair's shows how to assemble and install the Dominator Airflow Corsair's Video Here | More Corsair's Videos

   
   
   


@Xi Computer Corporation, 980 Calle Negocio, San Clemente, CA 92673, USA
Call 1-800 432-0486 or (949) 498-0858 Fax: (949) 498-0257 or Online Form
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